What is free?
One-tap pouch logging, immediate correction or undo, and basic today and total counts are free. Other product features require an active, verified Premium subscription. Restore, membership management and privacy information remain accessible.
I paid, but Premium is locked
Open membership from My space and choose Restore purchases. Use the Apple Account that made the purchase and check your connection. If it still fails, send the app version, iOS version and the error text to support. Do not send payment details.
How do I cancel or get a refund?
Use your Apple Account subscription settings to manage renewal. Removing the app does not cancel it. Apple handles refund requests. The links below open Apple's instructions.
How does the free trial work?
The weekly plan offers a seven-day free trial when Apple confirms eligibility. The monthly plan has no free trial. Check the localized price and renewal terms before confirming. The optional reminder does not cancel the subscription for you.
Why did a reminder or widget not update?
Check notification and Live Activity permissions in iOS settings. Open PouchFree to refresh membership and local data. Widgets depend on the system's update schedule and may hide old or unavailable information. You can end a Live Activity from the app's system-surfaces screen.
How do I choose reminders?
Open My space, then Gentle reminders. Choose each type separately and save your check-in times and quiet hours. A morning-delay alert requires starting its timer; an interval alert needs a recorded pouch and a saved interval. Milestones require confirmed days, and reports need recorded information. Empty days do not prove zero use. Nearby alerts may be spaced or skipped. Reopen the app to refresh the schedule. The trial billing reminder is managed separately.
Can support recover my diary?
PouchFree does not keep a server copy of your records. Your device backup may contain them. Avoid deleting the app while troubleshooting data. Send a description of the problem first; a full diary is usually unnecessary.
How do I export or delete my data?
Open the app's data settings. Export creates a JSON copy using the system file picker. Delete requires confirmation. Keep any export private, and manage backups and shared copies separately. Reconnect a paired Watch so it can receive the reset. Your Apple subscription is not cancelled by deletion.
Are the timeline values medical measurements?
No. PouchFree does not measure blood oxygen or the nicotine in your blood. Its educational timelines use the information you enter and are not a diagnosis or a guarantee. Ask a qualified health professional about symptoms or treatment.
Contact
Aleyna İrem Taş Demirel
Email supportpouchfreeapplication@gmail.com